ANAPEC وكالة مراكش المنارة: تكوين تأهيلي مجاني لتكون نُدُل وموظفي استقبال وبائعين

إعـــــــلان للعمـــــــــوم

التكوين التأهيلي 2017

في إطار برنامج تأهيل ، تعلن وكالة مراكش المنارة للوكالة الوطنية لإنعاش التشغيل والكفاءات أنها شرعت في تسجيل الراغبين في الاستفادة من التكوين التأهيلي في الشعب التالية: » Read more

Anapec: توظيف 30 عميل خدمة الزبناء – المجال التقني – بعجمان دولة الإمارات العربية المتحدة

Royaume du Maroc
L’Agence Nationale de Promotion de l’Emploi et des Compétences (ANAPEC)
skills.ma – infitah

 

(30) Contact Centre Agent

Job description
Missions:
– Troubleshoot with the customer network problems, windows problems, router configurations, IP-TV problems, I-phone and blackberry software issues and inquiries.
– Use applications to analyze the case.
– Covering billing dept.
– Be the link between the customer and various departments.
– Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of available tools.
– Educate the customers about new or additional services and educate the customer how to use it in best way.
– Knowledgeable of customer needs and how to satiate it.
– Handling billing complains and inquiries.
– Cross selling to the customer according to his usage for the different services.

Work place: AJMAN-UNITED ARAB EMIRATES
Number of available positions: 30

Requirements
Degrees: NO DIPLOMA
Background experience: Internet troubleshooting background or IT background (if there is any ISP experience);Call center experience. (Preferable).
Sex: Indifferent
Language:
       English: Fluent
      Arabic: Good
Complementary:
1- Very good communication skills. – English + Arabic (mandatory)
2- Very good customer service skills. (mandatory)
3- Good English accent. (mandatory)
4- Internet troubleshooting background or IT background (if there is any ISP experience). (mandatory)
5- Call center experience. (Preferable)
6- I-phone and blackberry experience. (Preferable)
7- VIP customer service experience. (Preferable)
8- No Specific diploma required.

Conditions
Joining date: 01/06/2015
Contract: CDI
Salary: 4 200 to 4 800 AED /month
Transportation: No
Accommodation: No
Meals: No
Flight ticket: Yes.

Complementary:
Si vous possédez les qualifications requises pour le poste, merci de déposer votre  CV en ANGLAIS  à l’agence ANAPEC locale la plus proche de votre lieu de résidence

Merci d’indiquer sur votre  CV ou  en objet  de votre mail: SODEXO/intitulé  du poste

Délai de dépôt des candidatures: 20/04/2015

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